Join an Industry Leader in Robotics
RealMan Intelligent Technology (Beijing) Co., Ltd. develops robotic technologies that are widely recognized as setting the benchmark in the industry. Our deployable robotic arms and actuator modules account for over 80% of the domestic market, reflecting both our technological leadership and manufacturing excellence.
The role
We are seeking a Technical Support Engineer to support our collaborative robot (cobot) products for customers across North America. This role works closely with our sales and engineering teams to provide technical support before and after deployment, ensuring reliable system performance and strong customer satisfaction.
The position involves hands-on work with robotic systems, including installation, troubleshooting, and on-site customer support.
What You’ll Do
- Provide technical support for robotic arm systems used by customers in North America
- Support pre-sales demonstrations and technical discussions with the sales team
- Perform installation, commissioning, and configuration of robotic systems at customer sites
- Diagnose and resolve hardware and software issues
- Replace components and perform preventive maintenance to ensure reliable operation
- Train customers on robot operation, programming, and best practices
- Work closely with engineering teams to troubleshoot technical issues and provide field feedback
Required Qualification
- Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Automation, or a related field
- 3+ years of relevant experience in robotics, automation, field service, or technical support
- Strong hands-on troubleshooting and problem-solving ability with robotics or industrial equipment
- Basic programming experience with APIs (C/C++ or Python)
- Familiarity with ROS (Robot Operating System) is a plus
- Ability to perform basic electrical testing and system diagnostics
Preferred Qualifications
- Experience with collaborative robots (cobots)
- Experience in robot integration or industrial automation projects
- Background in Electrical Engineering (EE)
- Familiarity with robot programming or teaching software
Work Environment
- On-site, San Francisco, CA
- Regular travel to customer sites across the U.S. and Canada is required.
- Occasional travel to China for product and technical training is required.
Applicants must be legally authorized to work in the United States without the need for current or future employer-sponsored work authorization. This position is not eligible for visa sponsorship, H-1B transfer, or any other employment-based immigration sponsorship.
Questions are welcomed. If you’re interested or know someone who might be a great fit, please reach out to us in the thread, by DM or at careers@ei-talent.com.